Patient Guide
Patient Rights
Patient rights are one of the fundamental human rights and aim to ensure that everyone can benefit from health services in an equal, safe, and respectful environment. Knowing the rights patients have while receiving healthcare services helps them make the most of these services.
Right to Benefit from Health Services
Every individual has the right to access health services equally, based on principles of justice and fairness. This includes the right to receive the necessary treatment, including preventive health services.
Right to Information and Request Information
Patients have the right to receive full and accurate information about their health condition, the treatment to be applied, risks, and alternative methods. They can also request information on how to benefit from healthcare services.
Right to Choose Healthcare Institution and Physician
Patients have the right to choose and change the healthcare institution and physician from whom they will receive services, in accordance with the applicable regulations.
Right to Privacy
The patient’s health condition, personal information, and medical records must be kept confidential. Medical procedures should be conducted with respect for the patient’s privacy.
Right to Consent to Medical Intervention
After being informed about the medical interventions to be applied, the patient has the right to give or refuse consent. For minors or patients who are unable to make decisions, this right is exercised by a guardian or legal representative.
Right to Refuse or Discontinue Treatment
Unless required by law, the patient has the right to refuse the planned treatment or discontinue ongoing treatment. They should be informed about the risks that may arise as a result of this decision.
Right to Safety
Every patient has the right to be in a safe environment while receiving healthcare. Healthcare institutions are responsible for ensuring the safety of patients and their families.
Right to Respect for Human Dignity and Respectful Service
Patients have the right to receive healthcare in a hygienic and healthy environment that respects human dignity. The environment should minimize noise and disturbing factors.
Right to Request Priority in Services
In situations with high demand for services, patients should be evaluated according to an objective priority order based on medical criteria. Emergency cases, the elderly, and the disabled are subject to the relevant legal provisions.
Right to Fulfill Religious Obligations
Healthcare institutions should respect patients’ beliefs and provide opportunities for them to practice their religious duties.
Right to Have an Accompanying Person or Visitor
Patients have the right to have an accompanying person according to the capabilities of the healthcare institution and the treatment process. Visiting rights may be regulated based on the patient’s condition.
Right to Apply, File Complaints, and Seek Legal Redress
If a patient’s rights are violated in relation to healthcare services, they can file a complaint with the relevant authorities, appeal, and seek legal redress.
Patients have certain responsibilities to effectively benefit from healthcare services:
- Compliance with Rules: They must comply with the rules and procedures of the healthcare institution and cooperate with the treatment team.
- Providing Accurate Information: They should fully disclose their medical history, medications, and health condition.
- Compliance with Treatment Process: They must attend appointments on time, not miss follow-up visits, and adhere to the treatment process.
- Respectful Behavior: They should respect the rights of other patients and healthcare personnel, avoiding verbal or physical assaults.
- Seeking Rights: In case of a rights violation, the patient should approach the patient rights unit.
Complying with these responsibilities ensures the healthcare services operate more efficiently and orderly.
Kostü Dental Clinic Appointment Procedures
In order to provide you with better service and minimize waiting times, you must make an appointment before visiting Kostü Dental Clinic by calling 0262 999 80 85 or using the ‘online appointment’ option on our website.
Things to Consider When Coming for an Appointment:
- ID Card: The patient must bring their ID card when coming for the appointment.
- Health History: It is recommended to bring information about your current illnesses, regular tests, and the names and contact details of the doctors you are being followed by.
- Medications: If you are using any medication regularly, you should bring them with you.
- Dental X-ray: If you have had a dental X-ray taken within the last 2 years, it would be helpful to bring it to show your doctor.
- Medical History: It is crucial to inform your doctor about systemic diseases such as diabetes, hypertension, heart diseases, epilepsy, previous surgeries, and any medication allergies.
- Pregnancy and Special Conditions: You should share any special conditions that may affect your treatment process with your doctor.
Pay Attention to Oral Hygiene
To ensure that the examination and treatments go more effectively, it is important to maintain proper oral hygiene before your appointment. This helps the doctor diagnose chronic and acute problems more accurately.
Appointment Rules
- It is important to arrive on time for appointments to ensure that the treatment is carried out in an orderly and effective manner.